jeetwin apps Privacy Policy

1Introduction and Scope

jeetwin apps ("we", "our", "platform") operates an online gaming and betting service for users in Bangladesh. This privacy policy explains what personal information we collect and how we manage it when you visit our website, create an account, or use our services.

This policy applies to the jeetwin apps main website, mobile applications (Android and iOS), and all related digital channels. Before using our services, we recommend reading our Terms and Conditions, as both documents together govern the relationship between you and us.

In this policy, "personal information" means any information that can directly or indirectly identify you. This includes your name, mobile number, email address, financial transaction details, and technical device information.

2Information We Collect

2.1 Registration and Identity Information

When you create an account, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Mobile number
• Email address
• Password (stored in encrypted form)

2.2 Financial Transaction Information

During deposits or withdrawals, we collect the transaction date, amount, and the transaction reference number from mobile financial services (bKash, Nagad, Rocket, Upay). Full account numbers or PINs are not stored in our system.

2.3 Technical and Device Information

The following information may be collected automatically from your device and connection:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device model
• Time spent on the site and pages visited
• Session logs and click patterns

2.4 Gaming Activity Information

Betting history, game preferences, win/loss records, and bonus usage details are logged in our system. This information is kept for account verification, dispute resolution, and responsible gaming monitoring.

3How We Collect Information

We collect information primarily through three methods:

3.1 Information You Provide Directly

This information comes to us directly when you fill in a registration form, update your account details, contact our support team, or submit identity verification documents.

3.2 Automatic Collection

When you use the platform, browsing behaviour and technical information are collected automatically through cookies, web beacons, and similar technologies.

3.3 Information from Third Parties

For identity verification purposes, we may receive transaction confirmation information from mobile financial service providers (bKash, Nagad, Rocket, Upay). This information is used solely for account verification.

4How We Use Information

jeetwin apps uses the information collected for the following purposes:

• Account management: Registration, login verification, and keeping your account secure.
• Service delivery: Processing deposits, withdrawals, and gaming activity smoothly.
• Bonuses and rewards: Applying applicable offers to your account correctly.
• Customer support: Resolving your issues via live chat and email.
• Fraud prevention: Detecting unauthorised access and suspicious transactions.
• Responsible gaming: Monitoring unusual playing behaviour and issuing alerts when needed.
• Service improvement: Analysing user experience to improve the platform.
• Legal obligations: Meeting the requirements of applicable laws and regulatory bodies.

We never sell your information to third parties for advertising purposes. You can learn more about the platform's goals and principles on our About Us page.

5Data Storage and Security

5.1 Technical Security Measures

jeetwin apps uses industry-standard SSL encryption technology to protect user information. All data exchanged between your browser and our servers passes through an encrypted tunnel (HTTPS), so third parties cannot read it.

5.2 Server and Database Security

Our servers are kept secure through firewalls, access controls, and regular security audits. Passwords are not stored directly but are saved using a strong hashing algorithm.

5.3 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, financial transaction records may be kept for a set period due to legal requirements. Once that period ends, the information is securely deleted or anonymised.

5.4 Response to a Data Breach

If a security breach occurs and your information is at risk, we will notify you as quickly as possible and take the necessary remedial action.

6Sharing Information with Third Parties

jeetwin apps may share your information with third parties in the following limited circumstances:

6.1 Service Providers

Payment processors, technology infrastructure providers, and game software suppliers may receive the limited information they need to carry out their respective services. These providers operate under our instructions and confidentiality agreements.

6.2 Legal Obligations

We may be required to provide information to comply with a court order, a lawful request from a government authority, or the requirements of applicable law.

6.3 Business Transfers

If there is a change in the company's ownership or business structure, user information may be transferred to the new managing entity. We will provide advance notice in such cases.

Outside the three circumstances above, we do not share your information with any third party and never sell it.

7Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files that your browser saves on your device when you visit our site. They help improve the site's functionality and remember your preferences.

7.2 Types of Cookies We Use

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: Used to remember your language and other preferences.
• Analytics cookies: Used to understand how the site is used — these do not identify you personally.

7.3 Cookie Controls

You can disable cookies other than essential cookies through your browser settings. However, disabling certain functional cookies may mean that some site features do not work correctly.

8Your Rights and Choices

As a registered user of the jeetwin apps platform, you have the following rights:

• Right to access: You may ask to know what information we hold about you.
• Right to correction: You may request that incorrect or outdated information be corrected.
• Right to deletion: In certain circumstances you may request that your information be deleted, though legal or contractual obligations may mean it cannot be fully removed.
• Right to opt out of marketing communications: You may choose not to receive promotional emails or messages.
• Right to raise a complaint: If you have any concerns about data protection, you may contact us.

To exercise these rights, contact our support team via live chat or email. We provide support in both Bengali and English, 24/7.

9Minors and Age Verification

jeetwin apps strictly follows a 21+ age policy. Our gaming and betting services are completely prohibited for anyone under the age of 21.

Date of birth is verified at registration, and identity confirmation documents may be requested if needed. If a user provides a false age, their account will be closed immediately and any related transactions will be considered void.

We do not knowingly collect information from minors. If information from a minor user is found in our system, it will be deleted as soon as it is identified and the account will be closed. Visit our Responsible Gaming section to learn more about responsible gaming.

10Policy Changes

jeetwin apps reserves the right to update this privacy policy based on changes to the scope of services, technical changes, or legal requirements.

If there are any significant changes, we will send advance notice to your registered email or mobile number. Continuing to use the platform after a change means you have accepted the updated policy.

Previous versions of the policy may be provided on request. The date shown at the top of the policy indicates when it was last updated.

11Contact

If you have any questions, requests, or complaints about this privacy policy, please contact us through the following:

• Live chat: Use the site's live chat feature for direct 24/7 support.
• Email: [email protected]

Our support team can communicate with you in both Bengali and English. Responses to general requests are provided within business days.

For common questions, our FAQ section has answers to frequently asked questions that may help you find a quick solution.

This privacy policy applies to all services of jeetwin apps. Last updated: June 2025.